General Return Policy
If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a Jeweler other than us cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned
For all returns, please submit support ticket to our Customer Service. Our Customer Service representatives determine the eligibility for refunds and exchanges once customers have contacted us and explained their reasons for return. Returning packages without prior approval from Customer Service will be halted or delayed.
All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
If we shipped you wrong item
You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
If we shipped you an item in the wrong color
You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).
If you aren’t satisfied with your purchase
You may be eligible for a return or exchange depending on your situation and the type of item involved. If you return the item for refund, you need to pay for the returning shipping fee yourself, and we will deduct the shipping fee for sending the order, and 20% of the items price will be deducted as restocking fee for common orders, while customized orders, 30%-50% restocking fee will be deducted as restocking fee. And if you exchange the item, you need to pay for 2-way shipping fees. Any items or accessories lost during the return process will also be deducted from the refund.
Common orders can be cancelled at no charge up until shipment. Generally, we will send the items out within 1-3 days after we receive the payment. So please submit cancellation request to customer service within 24 hours after you place your order. Beyond the time limit, restocking/processing fees will apply to cancellations even though the order has not been shipped out. Orders that already shipped cannot be cancelled and will be treated as returns.
How to Return Items
It's our responsiblity for us to provice effective and convinient return and replacement service to our customers, In order to fullfill 100% customer satisfaction guarantee, we strongly recommend you to read the following content before you return the items.
At the same time, you can send email to "firstname.lastname@example.org" about returning items to vancaro.com.
Please following the steps below to return items:
Step 1: Read Our General Return Policy
You may return most new, unopened items sold and fulfilled by Vancaro.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.
Step 2: Submit Your Return Request by email
To initiate a return, please contact us. Please ensure your email title include the order number related with the items you want to return, at the same time, please ensure that you will give detailed information about why you want to return the item; we suggest you use the same email address which you have used to register your account on Vancaro.com to send us the return request email.
Step 3: Return Case Review
Once we receive your return request,one of our service agent from customer service department will review the case, If necessary, we will request additional information about your order, In most cases,we will accept return request, Normally customer will cover the shipping charge for return if it's not our error.
Step 4: Return Case Confirmation
We will notify you by email about your return case, and give the return address for you to send the goods back to us; Vancaro.com accepts no responsibility, regardless of value, for untraceable or uninsured items and cannot complete your return. Be sure to check with your preferred carrier, as UPS, FEDEX and USPS each have different tracking and insurance policies.
Step 5: Customer Send item Back to Vancaro.com
Please Package the item, and send to Vancaro.com 's return center , please using a trackable shipping method like USPS, DHL, Fedex, TNT, EMS etc, and then Just reply the email with the order number and tracking number.
Step 6: We Received Returned Goods
Normally it will take 5-10 days for your goods returned back to our return center and we will notify you by email when we receive your goods.
Step 7: We Release Refund
We will release refund in 1-2 days after we receive your goods.